Refund Policy and Payment Agreement
Welcome to Magnifier! Our primary aim is to provide exceptional service and a seamless experience for our users. This refund policy and payment agreement outlines the procedures and conditions related to canceling your Magnifier subscription, as well as our payment terms.
Refund Policy:
Magnifier provides users with licensed access to an All-In-One marketing software designed to streamline business contacts and automate sales and marketing tasks. This marketing software, collectively referred to as “Magnifier,” is intended for entrepreneurs and businesses. Its functionality includes Contact Manager (CRM) with SmartLists, Email, 2-way SMS, Outbound Calling, Call Tracking, Call Recording, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Automation Campaigns, Reporting, and more.
Our refund policy is as follows:
1. Cancellation within the First 30 Days:
Within the first 30 days of signing up for Magnifier, you are eligible for a full refund. To request a refund, please email billing@gomagnifier.com to cancel your subscription. After 30 days, all payments are nonrefundable, and no credits are provided for partially used subscriptions. Access will continue until the end of your current billing cycle upon cancellation. We retain the right to decline refunds for individuals who abuse this Refund Policy.
Please note that refunds will incur a 4.5% Transaction Fee, a non-refundable fee completed by the merchant processor, which will be passed on to the client. The refund amount will be reduced by this fee.
Refunds will be applied to the card used for the original purchase. To initiate a refund, please email us at billing@gomagnifier.com and request a Refund Authorization Form. Once the form is received and authorized, refunds will be processed within 7-14 business days.
We reserve the right to deny refunds if we suspect fraudulent activity or misuse of our product. Refunds are also not available for any charges beyond the initial purchase, including but not limited to monthly subscription fees, add-ons, or upgrades.
2. Eligibility for 30-Day Money-Back Guarantee:
Our 30-day money-back guarantee is designed for new customers (‘new signups’) who initiate their subscription with us. This guarantee applies to their initial subscription purchase and allows them to request a refund of subscription fees within 30 days if they are unsatisfied. However, please note that this guarantee does not apply to existing customers who have been with us for more than 30 days and choose to upgrade or downgrade to any Magnifier Plan, even if they sign a new contract for a different plan. This policy is based on the understanding that existing customers have already experienced our services and are making adjustments within their ongoing relationship with us.
3. Account Termination and Data Retention:
If you decide to terminate your Magnifier account, you may do so by sending an email to billing@gomagnifier.com. Please be aware that upon termination, all data associated with your account will be permanently deleted from our system. For more details on account termination, data retention, and the possibility of account reactivation, please refer to our Data Retention and Account Reactivation Policy.
4. Refunds for Unused Credits or Features:
Unused features included in your subscription plan, whether by choice or otherwise, are not eligible for a refund. Additionally, any credits remaining in your account are non-refundable. We encourage you to explore and utilize the features and credits available to you to make the most of your subscription. In the event of cancellation, neither the unused features nor the remaining credits will be refunded.
5. SMS and Email Usage Fees:
Fees associated with SMS and email usage, including but not limited to telephony usage, text messages (SMS), and emails, are non-refundable. Refunds, when applicable, pertain solely to the monthly subscription fee.
6. Notification of Refund Authorization:
In our commitment to transparency and effective communication, we strive to keep you informed throughout the refund process. Once the refund is formally authorized, an official email notification will be dispatched to the email address associated with your Magnifier account. This email will serve as a formal acknowledgment, confirming the initiation of the refund process. Our objective is to maintain a professional and transparent approach, ensuring you are well-informed at every stage of the refund procedure.
7. Refund Process:
To request a refund, users eligible as per our cancellation policy should initiate the process by sending an email to billing@gomagnifier.com from their registered Magnifier account email address with “Refund Request” in the subject line. Within 1-2 business days, our billing team will acknowledge the receipt of the refund request and, if applicable, authorize the refund in accordance with our cancellation policy. The refund amount, calculated based on the policy, minus any relevant transaction fees, will be processed within 7-14 business days and notified to users via email. This structured process aligns with our commitment to transparency and customer satisfaction.
Payment Agreement:
By purchasing Magnifier, you agree to the following payment terms:
- You must keep a valid payment method on file with Magnifier to pay for all fees.
- Magnifier will charge applicable fees to any valid payment method that you authorize (“Authorized Payment Method”).
- Magnifier will continue to charge the Authorized Payment Method for applicable fees until this Agreement is terminated, and any and all outstanding fees have been paid in full.
- Payment Frequency: Depending on the plan you select, you can choose to pay monthly or annually. If you select the monthly plan, your credit card will be charged each month on the date of your initial purchase. If you select the annual plan, your credit card will be charged once a year on the date of your initial purchase.
- Upgrades and Downgrades: You may upgrade or downgrade your plan at any time. Your new payment plan will take effect immediately, and you will be charged accordingly. If you choose to cancel your subscription, please do so before the next billing cycle to avoid any further charges. If you cancel in the middle of your billing cycle, you will have access to Magnifier until the end of your billing cycle. You are responsible for any remaining balances, whether you use Magnifier or not.
Please note that Magnifier reserves the right to change its pricing and payment terms at any time. We will provide notice of any changes to our pricing or payment terms on our website and via email. If you continue to use our product after any such changes, you agree to the new pricing and payment terms.
To know more about our cancellation policy, please check gomagnifier.com/cancellation.