Communication Platform
Start conversations that drive sales
Simplify your customer interactions with a comprehensive platform that brings together all your key communications channels, automates responses and helps you build lasting customer relationships that grow your business.
Why do I need a Conversations Platform?
Did you know that businesses that prioritise customer communication and experience can see a 20-30% increase in revenue and up to 80% increase in customer retention rates?
Staying on top of customer communication can be a challenge with all the channels available today. What if there was an easier way to bring all your communications channels together in one platform instead of hopping from platform to platform and struggling to keep up while you miss out on opportunities?
Magnifier helps you manage all communication channels, from emails and phone calls to live chat and social media messaging, in one unified platform.
With features like automated replies, a universal inbox, and real-time support, you can provide personalised experiences that build customer loyalty and drive business growth. Improve response times, streamline team collaboration, and ensure no query goes unanswered with a platform designed to optimise your communication efforts and deliver exceptional customer service.
Live Chat
Transform website visitors into engaged leads by answering questions in real-time and guiding them through their customer journey.
Universal Inbox
Bring together all your communications channels (email, SMS, phone, social media) into one unified inbox, ensuring no message goes unanswered and providing a great customer experience.
AI Powered Chatbot
Deploy intelligent chatbots that engage visitors 24/7, answer frequently asked questions, collect contact information, and qualify leads, all while freeing up your team's time for more complex inquiries.
Phone Calls
Enhance customer interactions with direct phone calls, track call history, and gain valuable insights into customer preferences. Missed calls trigger automated text follow-ups, ensuring every potential lead is nurtured.
Automated Replies
Boost efficiency and response times with personal AI-powered responses that provide quick, relevant answers to common questions, freeing your team to focus on more complex issues.
Gather Customer Feedback
Collect and integrate customer feedback seamlessly, enabling you to refine your communication strategies and improve overall customer satisfaction.
AI-Powered Customer Interaction
Enhance customer interactions with AI-driven tools that provide personalised responses and ensure consistent communication across all channel